Frequently Asked Questions

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Understanding Aravenda Consignment Software

Aravenda Consignment Software helps resale businesses manage inventory, consignor relationships, and online sales from a single platform. Designed for consignment stores, thrift shops, resale boutiques, and nonprofit organizations, Aravenda simplifies inventory tracking, consignor payouts, and multi-channel selling.

What is Consignment Management Software?

Consignment management software helps resale businesses track inventory owned by consignors, manage sales across multiple channels, calculate commissions, and generate consignor payouts. Aravenda Consignment Software provides these capabilities in a cloud-based system designed specifically for resale businesses.

Why Resale Businesses Use Aravenda Consignment Software

Resale businesses use Aravenda to:

  • Manage thousands of inventory items

  • Track consignor ownership and payouts

  • Sell products online and in-store

  • Share listings across social media and marketplaces

  • Manage multiple store locations

This allows resale businesses to scale while reducing manual administrative work.

Who Uses Aravenda Consignment Software?

Our clients are primarily located in English speaking countries;  The United States, Canada, Australia, The United Kingdom and South Africa as examples.  They are resale, thrift or consignment store owners, looking for a streamlined solution to manage their inventory, consignor payout accounts, and create and manage an online store. They are business owners seeking a reliable and easy way to expand their business to the online global marketplace. They sell everything that you can imagine reselling:  women’s, men’s, and children’s clothing and accessories,  sneakers,  home décor and furniture, sporting goods and collectibles, automobiles, motorcycles, RV’s, boats, restaurant equipment, office furniture, tools and heavy equipment, art and fine jewelry, estate sales and more. Our system accommodates all resellers of any size from single locations to enterprise users with multiple locations globally.    

What references can you provide?

Due to our privacy policies, we do not release customer or client contact information but here’s a few recent testimonials we have received from current Aravenda Consignment Software users:

  • Canada based brick and mortar company converting multiple locations using two different softwares – “Aravenda Consignment Software has something Epic happening” and “with the service you provide, particularly with Randy and Michael, that is what is going to keep people and have more people flock to you”
  • US based Brick and mortar shop that converted from Consign Pro – now online and brick and mortar – “No conversion is easy, but the Aravenda team has been with us and is available by phone, text, email anytime.  Evenings, weekends, no matter when – they always answer my calls and texts in a timely manner.  They did the best they could to minimize the equipment I had to buy but they were right – getting the whole setup from Shopify was the best decision I’ve made.”
  • Canada – Brand new store set up – online and brick and mortar – “After looking into many options for our set up, we chose Aravenda because they were a one-stop shop and a smaller company where we would not just be a number but an important customer.  Out gut was correct and we are thrilled with the work Michael, Wendy and Randy did on our website and Shopify integration.  We are off to a great start!”
  • US based new store – online first then brick and mortar – “I don’t know what I would have done without the Aravenda Consignment Software team helping me.  Carolyn is the most engaged CEO I have ever met and is a real inspiration for a woman business owner.  She shares her expertise on all topics and is a great mentor.  I love that she and the team are community driven and I have made some great friends with the other store owners I have met on the monthly learning labs.  I love that we are all in it together to support each other to prosper.  So glad I cancelled my other contract and went with Aravenda Consignment Software as a last-minute decision.  It was mostly around price at the time, but it has delivered the value I need long term.”
  • UK based dress agency & online consignment business – “Thank you for actually making software that is relevant to our business. We love the pickup/drop off scheduling and the inbound shipping. It makes our lives and scheduling so much easier to be able to see how much inventory is coming in every week.  We also appreciate that you allow us to tap into your expertise to customize our website further as our business demands.”
  • Online only US based store – purchased from another person, on Consign Pro which was brick and mortar only and now is online too-“I inherited a technology mess with my new store, which has been in my town for 12 years.  We have a great local following, but I wanted to be online also.  I almost didn’t take the call when Aravenda Consignment Software called but they had the best ideas about my website and my new one was up within 48 hours.  We converted my Consign Pro data in about a week and it took another week or so to make sure everything was working well with the Shopify POS hardware integration.  I am so happy to have a company that is really a partner in my business.  The value I receive for the money I pay is amazing.
  • Australian high end luxury brand reseller- “I love that we added the ‘make an offer’ feature to our website.  Being able to capture customers that are browsing certain items is very valuable to me as a high volume luxury goods business. The fact that we got our brick and mortar and online store launched within a few days was crucial in our successful launch.  I can’t thank you enough for your help and support.”
  • US based online only store, converted from installed, downloaded software – “Sometimes I would wait 3-4 days to hear from the Orlando based software support team – particularly because they have limited hours on the weekends and that’s when we are busiest!  Now, when I call or log a ticket, I hear back that day or no later than the next morning depending on the time of day. Our sales are up over 40% from this time last year, even with Covid.  I believe its because of the way I enter data now and cross post to multiple sites.  I was just selling online and on eBay before, now I have that and Google Shopping, we are doing Facebook Lives, and I cross post with Poshmark, Tradesy and Mercari as well.  We are so happy with where we are – so glad to make the switch.’”
  • Canada based reseller of high end fashion and furniture – “I woke up happy and hopeful about my business and that hasn’t happened in a few months. Thank you for sharing your business and knowledge with us last night. We appreciate your time, patience, and thorough demonstration. This a no-brainer!”

Getting Started/ Onboarding

How long does it take to set up Aravenda?

Typical Setup Timeline

Basic Setup: 1–2 days

  • Create your Aravenda account

  • Add store information and policies

  • Configure shipping and payment settings

  • Connect your domain or website

Store Configuration: 3–5 days

  • Import or add your products/inventory

  • Set consignment terms and seller agreements

  • Configure categories and pricing rules

  • Upload branding (logo, colors, etc.)

Full Launch: 1–2 weeks

  • Test the marketplace and checkout

  • Invite consignors or sellers

  • Train staff or team members

  • Final adjustments before going live

Fastest Possible Setup

Some users launch a basic marketplace in a few hours if they:

  • already have product data ready

  • keep the default settings

  • add inventory gradually

What Usually Takes the Most Time

  • Uploading or importing inventory

  • Creating seller agreements and policies

  • Customizing the store layout

Helpful Tip

Most stores speed up setup by preparing beforehand:

  • product list (CSV)

  • product images

  • consignor terms

  • shipping rules

Do you help migrate data from other consignment software?

Yes, store owners can migrate their data from other consignment software platforms. Please note that a data migration fee may apply depending on the complexity and amount of data being transferred. Contact our team to review your current system, confirm compatibility, and receive an estimate for the migration timeline and cost.

Do you provide onboarding training?

Yes, it is part of the service, it is already included in the fee for the software.

Is technical experience required to use the software?

No, everyone can use Aravenda, in case you need support, we have a specialized tech team that would gladly help you.

Do I have to download anything? Can I log in from multiple computers/tablets?

No, Aravenda Consignment Software is all browser based. You can log in from anywhere and see all the functionality.

What’s your uptime rate?

Our 12 month rolling uptime rate is 99.99%.  The past 24 months we had one outage for just under 1 hour. 

What languages do you provide support in?

Mainly English.  We can accommodate other languages upon request as our team speaks many languages.  Our live support call in hours are 9am -9pm EST and we have 24/7 support to accommodate international clients as required via chat and video calls.   

When can clients shop my website?

Clients can shop your store’s website 24 hours a day, 365 days a year, regardless of whether or not your brick and mortar location is open. 

Pricing & Trial

How much does Aravenda Consignment Software cost?

It depends on the plan that you prefer, please see our cost in our pricing menu.

Do you offer a free trial?

Yes, we offer a free trial upon request. After completing a demo or contacting our team, we can provide trial access so you can explore the platform and see how it fits your business needs. Please reach out to our team to request your trial.

Are there setup or onboarding fees?

No, there are no setup or onboarding fees. Setup and onboarding are included, and our team will guide you through the process to help you get your store up and running smoothly.

Are there monthly or annual plans?

Yes, we offer both monthly and annual plans. However, we recommend choosing the annual plan to save 20% on your subscription. Review all pricing options here

Do you offer non-profit thrift store discounts and/or enterprise plans?

Yes, we have custom pricing for individual not-for-profit thrift stores that are 501 (c)3’s or charities.  We have customizable larger, enterprise options for franchise organizations with multiple locations or larger volume sellers.  We support all clients no matter what the size with full training, website set ups and unlimited support.  Because many of these groups are hand tagging and or have no online sales currently, we’ve seen many cases  where our partnerships have allowed organizations to double their revenues when they automate and add online sales.  Please contact us for non-profit or enterprise pricing quotes.

Consignor Management

How do consignors track their information?

Consignors can track their information through Aravenda’s secure consignor portal. The portal allows them to view their items online, monitor sales activity, calculate payouts, upload new items for consignment, and receive payments—all in one convenient place.

How do I know what sold and what’s ready to ship?

Your Shopify dashboard will show you what sold overnight and will allow you to print out your shipping labels individually or in a batch. We always recommend finding your sold items first before printing the labels just to avoid printing a label for something you can’t locate in your physical inventory. You can check the dashboard throughout the day and pack things as they sell and ship them out using your national mail carrier (USPS, Royal Mail, Canada Post, Australia Post etc.) or another service (FedEx, UPS, DHL, etc.) or just pack and ship once a day after you see what sold overnight depending on your volume.

Inventory & Item Management

How do I enter items into the system?

Items can be entered into the system through the Aravenda platform using the item entry tools available to store owners and staff. In addition, users have access to the Aravenda Helpdesk, where we provide step-by-step articles and instructional videos that explain how to add items, manage inventory, and use other features of the system.

Can I upload photos directly from my phone?

Yes. Because Aravenda is a web-based platform, you can upload photos directly from your phone, tablet, or computer. Users can easily add items and attach photos using their mobile devices, making it convenient to capture and upload product images from anywhere.

Can I create product variants (size, color, condition)?

Product variants such as size, color, and condition are already built into the system. Because Aravenda operates on the Shopify platform, creating custom variant types beyond those standard options is not supported. However, the included fields for size, color, and condition cover the most common needs for listing consignment and resale items.

Can I bulk upload inventory?

Bulk inventory uploads are not available for regular use. However, bulk uploads can be performed during the initial data conversion when migrating your inventory from a previous system. After the migration process, items are typically added individually through the platform.

Can I track item expiration dates?

Yes. Store owners and consignors can track item expiration dates directly from their Aravenda dashboard. This allows both parties to easily monitor when items are scheduled to expire and manage inventory more efficiently.

Does your software allow for full size runs as well as individual item posting?

Yes, we customize features and views to each store’s needs. Some need full size runs and/or variants like colors also. New items can be listed in a group so that it shows properly on your website as one item with multiple choices of size, pattern or color or you can also individual, unique pieces and even pieces with different conditions (like a new item and an identical used one).

Can I use your software to have people print tags at home and drop off items?

Yes, we serve many non-profits and organizations globally that do thrift drop offs where people print tags at home and drop off the items to a location where they are sold at an event.

Can I post every item to my store’s Facebook, Pinterest, Twitter and Instagram pages so people can buy the item from the listing?

Yes, they just click the item to purchase it and it will guide them through your cart checkout process. You can also sell through Google Shopping and on Amazon if you like. You can choose what sites you want to have your items sold through automatically when you set up your system with Aravenda Consignment Software. We partner for cross posting options for Depop, Mercari, Poshmark, Tradesy, Kidizen, Grailed and many other major shopping channels. Your account representative will guide you through the whole process.

Marketplace & Ecommerce Integration

Does Aravenda integrate with Shopify POS?

Yes. Aravenda integrates with Shopify POS. As a Shopify Partner, Shopify POS is our primary point-of-sale option, allowing stores to manage in-store and online sales seamlessly while keeping inventory and consignor information synchronized.

Does Aravenda integrate with Clover POS?

Clover POS integration is coming soon. Aravenda is currently working on integrating with Clover POS, and this option will be available in a future release.

Can I sell on marketplaces like eBay or Poshmark?

Yes. You can sell items on marketplaces like eBay or Poshmark. However, selling on external marketplaces may require the use of a third-party integration app to connect and sync your inventory with those platforms.

Does inventory sync automatically across channels?

Yes. Inventory can sync automatically across connected sales channels. However, when using third-party marketplace integrations, users are responsible for reviewing their inventory on those platforms to ensure that items are syncing correctly and remain up to date.

Can I run an online store and physical store together?

Yes. With Shopify, you can run both an online store and a physical retail store together. Shopify allows you to manage inventory, sales, and customer information in one system, while Shopify POS enables in-store transactions. This setup keeps your inventory synchronized across your online and physical locations, helping you manage your business more efficiently.

Hardware & POS

What POS hardware is compatible with Aravenda?

Aravenda is compatible with Shopify POS hardware only. Since Aravenda runs on the Shopify platform, stores must use Shopify-supported POS hardware, such as Shopify card readers, barcode scanners, receipt printers, and other accessories approved for Shopify POS.

This ensures that your inventory, payments, and sales data remain fully synchronized between your online store and your in-store point-of-sale system.

Can I use barcode scanners and receipt printers?

Yes. You can use barcode scanners and receipt printers, as long as they are compatible with Shopify POS hardware. Since Aravenda operates on the Shopify platform, stores use Shopify-supported devices to process in-store sales, scan items, and print receipts.

Can Aravenda work with iPads or tablets?

Yes. Aravenda works with iPads and tablets. Because the platform is web-based, users can access Aravenda from tablets, laptops, or desktop computers through a web browser.

For in-store sales using Shopify POS, many stores use iPads or compatible tablets along with Shopify-supported POS hardware. This allows you to manage inventory, process transactions, and access your dashboard from a mobile device.

Does it support Shopify POS hardware?

Yes. Aravenda supports Shopify POS hardware. Because the platform runs on Shopify, it works with the full range of Shopify-supported POS devices, including card readers, barcode scanners, receipt printers, cash drawers, and tablet stands that are compatible with Shopify POS.

Using Shopify POS hardware ensures that your in-store sales, inventory, and payments stay synchronized with your Aravenda store and online sales channels.

Multi-Location Stores

Can Aravenda manage multiple store locations?

Yes. Aravenda can manage multiple store locations through Shopify. This allows store owners to track inventory, sales, and transactions across different locations, while managing everything from a single dashboard. Each location can maintain its own inventory while staying synchronized with the overall system.

Can inventory be shared between locations?

Yes. Inventory can be shared between multiple locations through Shopify’s multi-location inventory management. This allows store owners to track and manage inventory across different stores while keeping stock levels synchronized within the system.

Can customers shop items from multiple stores in one website?

Yes. Customers can shop items from multiple store locations on one website. Inventory from different stores can be displayed in the same online storefront, allowing customers to browse and purchase items in a single shopping experience.

Reporting & Analytics

What reports are available in Aravenda?

Aravenda provides a variety of reports to help store owners monitor sales, inventory, and consignor activity. Through the Aravenda dashboard and Shopify reporting tools, users can access reports such as:

  • Sales reports to track daily, weekly, and monthly performance

  • Inventory reports to monitor stock levels and item status

  • Consignor payout reports to calculate earnings and payments owed

  • Item activity reports to see which products are selling and when

  • Location-based reports for stores operating in multiple locations

These reports help store owners make informed decisions about inventory management, consignor payouts, and overall business performance.

Can I track sales by consignor?

Yes. Aravenda allows store owners to track sales by consignor. Through the dashboard and reporting tools, you can view which items have sold for each consignor, monitor their sales activity, and calculate payouts based on the agreed consignment terms.

Can I export reports for accounting?

Yes. Reports can be exported for accounting purposes. Aravenda allows store owners to export report data so it can be shared with accounting software or provided to an accountant for financial tracking and reconciliation.

Lightning AI Data Entry New Feature

What is the AI Data Entry feature in Aravenda?

The AI Data Entry feature helps you create inventory listings faster by automatically generating item details from basic inputs like photos or short descriptions. Instead of manually entering every field, the AI suggests titles, categories, descriptions, and other product information to speed up the listing process.

How does AI Data Entry save time for my store?

Adding inventory manually can take several minutes per item. AI Data Entry helps automate much of that work by pre-filling item information after taking a picture of the item, allowing you to review and adjust rather than start from scratch.

This can significantly reduce the time spent entering large batches of consignment items!

Do I still have control over the item details?

Yes. The AI provides suggestions, but you always have full control to edit, approve, or adjust the information before publishing the item. This ensures your listings stay accurate and consistent with your store’s standards.

Can AI Data Entry help when uploading multiple items at once?

Yes. The features are especially helpful when processing large batches of inventory. By speeding up the initial data entry process, it allows store owners and staff to list more items in less time.

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